Your satisfaction is our top priority.

We want you to absolutely love your Zaya Handmade bag! If for any reason you are not completely satisfied with your purchase, we are here to help make it right.

1. Our 30-Day Return Policy

We accept returns on all eligible items within 30 days of the delivery date.

Eligibility for Return

  • Items must be unused, unwashed, and in the same condition that you received them.
  • Items must be in the original packaging with all tags attached.
  • You must provide the original receipt or proof of purchase.

Non-Returnable Items:

We cannot accept returns on gift cards, downloadable software products, or personalized/custom-made items. All items marked as “Final Sale” are also not eligible for return.

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us: Send an email to [Insert Your Customer Service Email Address Here] with your order number and the reason for the return.
  2. Receive Authorization: We will review your request and, if approved, send you a Return Authorization (RA) number and detailed instructions on how and where to send your package.
  3. Ship the Item: Mail the package to the address provided in the instructions. You are responsible for the shipping costs for returning your item. We recommend using a trackable shipping service.

3. Refunds and Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Refund Details

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount.
  • We do not offer direct exchanges. If you need a different item, please return your original item for a refund and place a new order.

A Note on Payment Processing (Stripe Tip):

We use Stripe to securely process all our payments. After we issue a refund, it usually takes 5-10 business days for the credit to appear on your bank statement or credit card, depending on your financial institution. We process it instantly, but banks need time!

4. Damaged or Incorrect Items

If your order is incorrect or arrives damaged, please contact us within 7 days of delivery. We will cover the return shipping costs and arrange for a replacement or a full refund, depending on stock availability.

5. Need Help?

If you have any questions concerning our return policy, please reach out!
customerhelp@zayahandmade.com